Terms and Conditions

GENERAL

Our website (www.alexandrusimedru.com) and related services are made available to you in accordance with the below Terms & Conditions. Please make sure you read and fully understand our Terms & Conditions before placing any orders with www.alexandrusimedru.com .

 

SIMEDRU is the property of SC ALEXANDRU SIMEDRU  SRL.

Registered at:

SC ALEXANDRU SIMEDRU SRL

Adress: 141 st Principala  Street,

Vinerea, Alba, Romania, 515607

Register No: J1/1274/2017

VAT 38282529

Personal Information

To make a purchase on our website you are not required to register. You can proceed to checkout, as a visitor should you not wish to open an account. To be able to use some of the services and features you will need to create an account with us. To be notified of any promotional offers, discounts and/or special events, you will need to subscribe to our newsletter. You do not need to create an account to subscribe to our newsletter, but can opt to do so once you have created an account and have signed in. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. The account password you provide should be unique and kept secure. You must notify office@alexandrusimedru.com immediately of any breaches in security or unauthorized use of your account.

ORDER

Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order. This e-mail is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and SIMEDRU will be completed when we e-mail you to confirm the goods have been dispatched.

We reserve the right not to accept your order in the event that we do not obtain authorization for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.

We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.

In order to make purchases through the website, you are required to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to SIMEDRU and whose applications are acceptable to SIMEDRU.

Pricing Policy

The prices are indicated in LEI including VAT.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. SIMEDR is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

On SIMEDRU’s website there is a feature of viewing prices in EUR  via the currency converter S tab within the shop section of the website.

SIMEDRU will not offer a price adjustment on items originally purchased in a sale or any other promotion that are temporarily reduced in price. Once an item has been purchased at a discounted price or sale, no price adjustment will be offered should a further sale or price reduction follow.

Payment

Payment can be made by Visa and Mastercard cards, and via Paypal. Debit and credit card payments are processed via MobilPay, a 3D-secure payment gateway provider. If you own a card issued by Credit Europe Bank, Banca Transilvania, Garanti Bank, Alpha Bank, BRD Finance, you can now pay in 2, 3 or 4 installments through Mobilpay using 3D Secure. For more information on Mobil Pay, please refer to https://www.mobilpay.ro.

Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to SIMEDRU , we will not be liable for any delay or non-delivery.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Payment in Cash are only available in Romania and are processed by FanCourier.

Delivery

SIMEDRU will dispatch your order within 5-7 working days of receipt of payment details .

To offer you the most secure and efficient service we have chosen FanCourier for Romania deliveries free of charge. We use DHL for international deliveries, in this case shipping costs are supported by you. The shipping cost vary upon shipping country and number of items ordered.  As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number from us, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and SIMEDRU is not responsible for any delays caused by destination customs clearance processes.

Returns Policy

Refunds

We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your specifications, or you find a manufacturing defect, you have the right to cancel your order provided you give us a written notice within 14 working days of receipt. This 14 days period starts from the date the goods have been signed for. The notice of contract cancellation must be given in writing, stating your full name and order ID as subject reference to office@alexandrusimedru.com and request return instruction.

In return, you must return the product(s) to us in a new and unused condition, with the original label and tags and in the original bag and packaging. Shipping/postage costs to send back for Romania customers and International acquisition must be supported by the customer. Please ensure that you use a courier or a registered service to send back goods and we suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain proof of return, such as a postal receipt or consignment note. Return items not accompanied by a filled out Returns Form will not be accepted.

SIMEDRU will contact you within 5 days (with the exception of weekends and public holidays) of receipt of the returned goods. A refund (less shipping costs) will be issued subject to the returned goods meeting the conditions listed in the paragraph above.

Exchanges & Credit Notes

Should you wish to exchange your order for a different size and/or product(s) or be issued with a credit note, please contact office@alexandrusimedru.com  within 14 days of receipt of your order. Fill in the Returns Form enclosed with your order and return it together with your order to the address below.

SIMEDRU will be in contact with you within 48 hours of receipt (with the exception of weekends and public holidays) of your returned order. Shipping costs to send back/receive goods are charged to the customer. Exchanges are subject to stock availability.

Privacy policy

You consent to our Privacy Policy by making an online purchase, creating an account and/or subscribing to our newsletter.

By making an online purchase; you are granting consent to us retaining some personal data which you provide us with. Such as your name, e-mail address, telephone numbers and addresses in order to process and deliver any orders you place. By placing an order with us you consent to your card/bank details being shared with our secure payment partners Mobil Pay so that your payment transaction is processed. Similarly you consent to your telephone number, email address and shipping address being shared with our nominated couriers (FanCourier, DPD and/or UPS) and distribution facilities for fast track and/or international deliveries so that your order can be delivered, and you can be contacted by telephone on any matter regarding the status of your order(s). We accept no liability on behalf of our payment partners, couriers or distribution facilities.

By creating a SIMEDRU account; you are granting consent to us retaining some personal data, which you provide us with. Such as your name, e-mail address, telephone numbers and addresses in order to process and deliver any orders you place

By subscribing to our newsletter; you are granting consent to us retaining some personal data which you provide us with, such as your name, e-mail address, location, date of birth and gender in order to keep you informed via newsletters and e-mails. We will never share your personal data with third parties without your consent. When you subscribe to our newsletter you are agreeing to us contacting you via e-mail with details on new products, collections, features, sample sales, special offers, contests, events of interest and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service.

We collect information about site traffic, sales, wish lists and other commercial information which may be shared with our third party advertising platform in order to enhance your shopping experience.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so that we can consistently improve our site design to better meet our visitors’ needs.

Cookies

Please be aware that by agreeing to our Privacy Policy you are authorizing our use of “cookies”.

Accessing, editing and deleting your personal data

If you need to update/edit your personal information, please visit the website and after logging into your account using the “Sign In” tab on the top right corner of the home page, your personal information will be made available for review and change. You can also change, save or delete billing/delivery addresses. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at office@alexandrusimedru.com  and we will amend your personal details. In line with GDPR regulations in place as of 25th May 2018, you have the right to delete any information from your account at any time. You can do this by logging into your account and deleting the contact details you keep on file. In order to fully close your account, please contact office@alexandrusimedru.com . Please note that the right to be forgotten is only applicable to customers with no transaction history and we are unable to fully delete any past transactions and/or contact details associated with the transaction from our system.

Further Information

If you have any queries about our Privacy Policy, please contact us on office@alexandrusimedru.com

Terms of use

Intellectual Property

The contents are the property of SIMEDRU. Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site. All rights are reserved worldwide. This Site is intended solely for private, personal and non-commercial use. You may download or re-produce information appearing on this Site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from re-producing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this Site. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal and non-commercial use, modification, dissemination or reproduction without SIMEDRU’s prior written consent is strictly forbidden.

Disclaimer

SIMEDRU online store has endeavored to display its products and colors as accurately as possible. We cannot guarantee that the color you see on your monitor will be the exact match of the color of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. SIMEDRU online store reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and SIMEDRU reserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your credit card account has been charged.

Governing law

These terms of use are compiled in accordance with Romanian law and the Romanian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Romania and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

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